Senior Adoption Strategist/Engagement Manager (EMEA)

Join Ironclad, a leading contract lifecycle management platform, as a Senior Adoption Strategist/Engagement Manager for the EMEA region. In this strategic role, you will accelerate customer adoption, increase user engagement, and maximize the business value of Ironclad's platform. You will work cross-functionally with various teams, develop adoption frameworks, and design implementation and adoption paths. The ideal candidate has a strong consulting mindset, exceptional communication skills, and deep knowledge of SaaS platforms, AI technologies, and customer adoption methodologies.

• Lead customers from the first presales service engagement through foundational adoption, ensuring a smooth transition and successful implementation of Ironclad's solutions.
• Develop and execute adoption roadmaps that accelerate user engagement and business value realization for Ironclad’s enterprise and strategic customers, partnering with executive stakeholders to define business objectives.
• Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements based on data and customer feedback, and contribute to the improvement of delivery methodology.
• The ideal candidate possesses a strong consulting mindset, exceptional communication skills, experience leading enterprise transformation initiatives, and deep knowledge of SaaS platforms, AI technologies, organizational change, and customer adoption methodologies
• Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or a related technical field
• Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies
• Experience using adoption metrics and analytics to measure customer success and business outcomes
• 5+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption
• Experience leading enterprise technology adoption or digital transformation initiatives
• Experience working with large enterprise customers and executive leadership teams
• Demonstrated ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to both technical and business audiences