Senior Product Manager (CISO Advantage)

Join Sophos, a global leader in cybersecurity, as a Senior Product Manager (CISO Advantage). In this role, you will leverage your cybersecurity experience to support managed service provider (MSP) partners in integrating CISO Advantage into their offerings. You will serve as the primary field resource for MSP partners, track partner enablement progress, and help partners develop structured onboarding and delivery playbooks. Additionally, you will gather and document customer adoption stories, work closely with regional sales and channel teams, and collaborate with product marketing and customer success teams. This is a remote-first position with flexible working hours and a range of benefits.

• Act as a structured feedback channel between the field and the Sophos Product team, capturing partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives.
• Serve as the primary field resource for CISO Advantage MSP partners within your region, providing product knowledge, positioning support, and assistance with customer situations.
• Help partners develop structured onboarding and delivery playbooks, support MSP partners in delivering effective training and onboarding experiences to end-user organizations.
• We seek proactive individuals who thrive at the intersection of technology, people, and business outcomes
• If you're excited about helping underserved businesses manage their security risks using leader-edge technology, data and AI as real tools, this role was made for you
• Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners
• 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role
• Exposure to security programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor side
• Experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers
• Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment
• Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts
• A genuine personal and professional interest in AI, we operate an AI-first strategy and expect this person to be an AI native. You should actively use AI tools in your day-to-day work, stay current with developments in the space, and bring both curiosity and practical knowledge of how AI can be applied to security, enablement, and customer success
• Working knowledge of cybersecurity concepts, terminology, and the challenges faced by security teams in mid-market and enterprise organizations
• Ability to translate complex security and platform concepts into clear, accessible guidance for both MSP partners and their end-user customers
• Comfort working in a structured feedback environment, capturing insights methodically and communicating them clearly to product and leadership teams