AI Agent Engineer (Client Facing)

Join our team as an AI Agent Engineer, where you'll lead the development and deployment of enterprise-grade Voice and Chat AI agents. This hands-on, customer-facing role involves managing the entire lifecycle of AI agents, from design and integration to deployment and optimization. You'll engage with clients, configure and connect systems, and collaborate with cross-functional teams. Enjoy excellent benefits, flexible PTO, and opportunities for professional development.

• Lead the design, integration, deployment, and optimization of enterprise-grade Voice and Chat AI agents.
• Act as the primary technical partner for customers, leading regular demos, communicating progress, and gathering feedback.
• Configure and connect systems using APIs, handling authentication, data mapping, error handling, and integrations with CRMs.
• 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions
• Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.)
• Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization
• Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences
• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
• Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus
• Programming experience in Python, JavaScript, or similar for scripting and integrations
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus
• Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems