Senior Program Manager (Deployments)

Join our team as a Senior Program Manager, where you will be responsible for owning the operational programs that drive autonomous vehicle deployments at scale. You will design and scale processes, maintain operational playbooks, establish SLA frameworks, and build a structured feedback channel between customer-facing teams and Product. This role requires 6+ years of experience in program or project management, deployment operations, or a related role, with a strong preference for experience in autonomous systems, robotics, or industrial automation.

• Posséder et gérer les programmes opérationnels qui alimentent les déploiements de véhicules autonomes à grande échelle.
• Concevoir et mettre à l'échelle les processus qui prennent un client d'un contrat signé à une opération autonome en direct.
• Identifier les processus manuels, fragiles ou uniques qui créent des goulets d'étranglement à grande échelle et construire des remplacements automatisés.
• This role is ideal for someone with 6+ years of experience who has scaled complex operational programs in a technical environment and thrives at the intersection of process, technology, and customer outcomes
• Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity
• Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence
• Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments
• Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context
• Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline
• Comfortable operating without a playbook, knowing when to establish process and when to move without it
• Experience in autonomous systems, robotics, or industrial automation strongly preferred
• Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions
• 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs