HR Operations Lead (People Infrastructure)

Join our team as an HR Operations Lead, where you will own HR operations for North America and partner on selected global processes and initiatives. You will lead operational excellence across the employee lifecycle, improve core HR systems, and strengthen workflows for non-employee populations. Additionally, you will manage and develop junior HR Operations team members, partner closely with various stakeholders, and drive strategic projects to make us more future-ready.

• Own HR Operations for North America across the employee lifecycle, while partnering on selected global processes and initiatives.
• Lead operational excellence across employee changes, leaves, separations, compliance, documentation, and employee support.
• Own and improve core HR systems, workflows, and operating infrastructure with a focus on scale, usability, control, and reliability.
• Technology evaluation, re-design and implementation (ex: new HRIS system)
• Redesigning work flows with the use of AI/agentic solutions
• Experience in an AI-focused, high-growth, or highly innovative environment, with credible ideas for how AI and agentic approaches can level up HR Operations
• Experience supporting company growth and change, with exposure to M&A, integration, or organizational transition work strongly preferred
• Strong systems orientation and comfort with HRIS platforms, workflow tools, reporting, and process design
• Prior people management experience, including meaningful experience coaching and developing junior team members
• Excellent communication skills and the ability to turn ambiguity into clear action
• Minimum of 9+ years of progressive experience across HR systems, operational infrastructure, employee lifecycle processes, policy execution, and service delivery
• Significant policy design and transition (ex: you made a large scale global policy change and drove the change management)
• Experience building or maturing contractor, consultant, or non-employee workforce processes
• Ability to think beyond the current moment and design for where the company is going, not just where it is today
• Someone who has held an HR Business Partner role (or similar employee facing role)
• Strong judgment, high discretion, and the ability to move fluidly between strategy and hands-on execution
• Experience leading complex employee relations matters (ex: difficult policy decision, standard employee investigation)
• Significant experience in HR Operations, People Operations, or HR systems-focused roles, with ownership of regional or multi-jurisdictional operations. Prior deliverables may include (but not limited to):
• You are curious, highly responsive, and energized by building better ways of working
• You can see both the immediate operational need and the longer-term operating model behind it
• You bring both creativity and pragmatism, and know how to balance fresh thinking with what will actually work
• You like using technology to modernize work and improve the employee experience
• You care about quality and discipline, but you are not attached to process for process’s sake
• You know how to lead others while staying close enough to the details to keep the function sharp
• You want to be ahead of the competition versus waiting to see if what others are doing will work
• You are highly collaborative, stakeholder oriented, and communicative