Entrepreneur in Residence Intern (Customer Success, 4-6 Month Internship)

Join our fast-growing team as an Entrepreneur in Residence Intern. In this 4-6 month internship, you will work at the intersection of Product, Customer Success, and Growth. Your responsibilities will include supporting customer success management, taking ownership of strategic initiatives, collecting and synthesizing customer feedback, working on customer retention strategies, identifying opportunities with existing customers, and supporting automation efforts. This role is ideal for those studying or recently graduated in Business, Management, Tech, or a related field, and have an interest in SaaS, e-commerce, and customer experience. Proficiency in German and English is mandatory.

• Support in developing and rolling out onboarding processes, conduct check-ins, and help ensure customer satisfaction & adoption.
• Take ownership of strategic initiatives that bridge customer success, product, and marketing — designing, testing, and rolling out scalable improvements to drive user adoption and retention.
• Collect, structure, and synthesize customer feedback into actionable insights for the product team.
• A proactive, solution-oriented way of working and motivation to learn fast
• Growth mindset and the motivation to put new ideas into practice
• Proficiency in German & English is mandatory
• Analytical mindset – you enjoy working with customer data and feedback
• You’re currently studying or just finished (Business, Management, Tech, or related field) and looking for hands-on startup experience
• Interest in SaaS, e-commerce, and customer experience
• Experience with n8n and/or Zapier
• Experience with Figma