About The Role

Join Pixalate, a leading data intelligence platform for connected TV (CTV) and digital advertising. As the Director of Customer Success, you will drive customer engagement, growth, and retention, while managing key client relationships and collaborating with other teams. Enjoy a competitive benefits package, unlimited PTO, and a hybrid work environment.

Advising executive leadership on strategies to grow and retain customers and partners, and serving as a leader for the Customer Success team.
Establishing and maintaining active relationships with clients through regular engagement, demonstrating deep market knowledge and programmatic expertise.
Employing a data-driven approach to monitoring customer engagement metrics, team KPIs, and account health to identify risk and take decisive next steps.
BA/BS degree in technical, business, or other related fields (or equivalent experience)
Expertly understand the programmatic digital advertising to communicate client requests to Pixalate’s technical teams and to provide client guidance
Differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV in the context of display, video, and native advertising)
Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities
Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)
Advanced experience in creating strategies, guidelines, and objectives to drive customer engagement, growth, and retention
How to translate insights from Pixalate’s product suite into ROI and operational client recommendations
How to lead a high-performing customer success team with proven performance and revenue goal achievements
4+ years experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
Understand Invalid Traffic (IVT) and viewability in the context of digital advertising

This is an external listing. JobSpring does not represent or verify the employer. Report this listing