Senior Customer Success Manager (Fraud/AML Strategy)

Join our team as a Senior Customer Success Manager, where you will be a strategic partner to key enterprise clients in the FinTech, Banking, and E-commerce industries. You will lead customer engagements, monitor detection system performance, and work cross-functionally with Product and Engineering teams. This role combines strategic consulting, data-driven decision-making, and hands-on product expertise to deliver measurable impact for our clients.

• Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization.
• Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies.
• Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration.
• Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
• Confident in leading customer-facing discussions and executive presentations
• Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
• Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
• 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
• Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus
• Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
• Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders