About The Role

Join DataVisor as a Senior Technical Support Specialist, where you will provide product and system support to our clients, become an expert in our fraud prevention platform, and collaborate closely with engineering and product teams. This role requires strong communication skills, the ability to triage support requests, and a deep understanding of our system architecture. Benefits include stock options, commuter passes, paid time off, catered meals, and team outings.

Provide fast-paced product and technical support to clients via the support ticketing system, ensuring request prioritization is maintained.
Collaborate closely with engineering teams to troubleshoot product and system issues, and facilitate the issue investigation, root cause analysis, and progress updates.
Gain and maintain deep knowledge about DataVisor products, system architecture, and customer use cases to independently provide timely support to customers.
Ability to communicate technical information in an accessible manner to non-technical employees
Excellent problem-solving and troubleshooting skills
Strong time and project management ability with focus to ensure deadlines are met
Excellent communication skills and ability to multitask in fast-paced environment
EU citizen residing in Ireland
A process standardization and process improvement mindset
B.A./B.S. degree in a technical, analytical, or engineering discipline
3+ years of experience using and/or supporting real time data processing or Decision Engine type products
Coding and database experience (e.g. Python, Java, SQL) a plus
5-7 years of technical support experience in SaaS companies in Big Data Analytics industry

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