Senior Product Manager

Join Vivid Seats, a leading online ticket marketplace, as a Senior Product Manager for the web experience. In this role, you will lead the strategy, roadmap, and execution for our web product, driving improvements in customer acquisition, engagement, conversion, and revenue. You will collaborate with cross-functional teams, define success metrics, and communicate product strategy to stakeholders. This is an exciting opportunity to make a significant impact on the business and enhance the live event ticket-buying experience for customers.

• Own the product strategy, roadmap, and prioritization for the Vivid Seats web experience, ensuring alignment with company goals and business priorities.
• Drive improvements across the web customer journey, including event discovery, search, event pages, ticket selection, checkout entry points, landing pages, and other key conversion surfaces.
• Use data, experimentation, customer insights, competitive research, and business context to identify opportunities and make prioritization decisions.
• The ideal candidate is a highly analytical, customer-obsessed product leader with experience in e-commerce, marketplaces, SEO, paid acquisition, conversion optimization, or other growth-oriented digital products
• You are comfortable operating in a fast-paced and dynamic environment, balancing short-term business priorities with long-term product strategy
• You are a strong communicator who can align stakeholders, make thoughtful tradeoffs, and drive execution across cross-functional teams
• Highly analytical mindset with experience using data to identify opportunities, evaluate product performance, and guide decision-making
• Ability to develop and communicate product strategy while also rolling up your sleeves to define requirements, write user stories, analyze data, and drive execution
• Experience with SEO, paid acquisition, performance marketing, landing page optimization, or other customer acquisition channels
• Proven experience in product management, ideally with ownership of consumer-facing web, e-commerce, marketplace, growth, or conversion-focused products
• Ability to partner effectively with engineering and design to deliver high-quality web experiences in an Agile product development environment
• Strong communication skills, with the ability to clearly articulate customer problems, business opportunities, product decisions, roadmap priorities, and performance results
• Sufficient technical fluency to collaborate with engineering on web platforms, site performance, tracking, experimentation, SEO considerations, and implementation tradeoffs
• A customer-first mindset and interest in improving the live event ticket-buying experience
• Strong stakeholder management skills, with the ability to align cross-functional partners, manage competing priorities, and make thoughtful tradeoffs
• Comfort operating in ambiguity and moving quickly in a fast-paced, dynamic environment
• Strong understanding of e-commerce funnels, customer behavior, conversion optimization, experimentation, and web product performance
• Comfort working with analytics, experimentation, and product measurement tools such as web analytics platforms, A/B testing tools, dashboards, or data visualization tools
• Familiarity with personalization, merchandising, search, recommendations, event discovery, or checkout optimization
• Experience partnering with paid search, paid social, affiliate, CRM, or lifecycle marketing teams
• Experience working on high-traffic consumer web products
• Experience in online marketplaces, ticketing, travel, retail, media, or other high-intent e-commerce businesses
• Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification
• Familiarity with technical SEO concepts such as structured data, crawlability, internal linking, page speed, indexation, and scalable landing page experiences
• Experience with experimentation programs, including test design, hypothesis development, success metrics, readouts, and iteration planning
• Interest in live events, sports, concerts, theater, and helping fans discover unforgettable experiences