IT Support Engineer

Join our team as an IT Support Engineer and be the first point of contact for day-to-day IT support across the company. You will manage requests efficiently, own the IT Joiner, Mover, Leaver (JML) lifecycle, maintain our Edinburgh HQ office tech, manage endpoint security, and oversee user provisioning and software licenses. This is a permanent, full-time position with flexible and remote working options, 33 days of holiday, family healthcare, and opportunities for career progression and development.

• Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion.
• Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
• Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination.
• This role is for an IT professional who wants to shape our workplace operations. We are looking for someone who balances a process-driven, security-first mindset with a proactive, collaborative approach to problem-solving
• Process-driven mindset with an appreciation of structured service requests and change management processes
• Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance
• A proactive problem-solver and collaborative communicator who is eager to automate and scale operations
• Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment
• Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside
• Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment
• Experience maintaining IT systems compliance in alignment with security frameworks such as PCI-DSS or SOC2
• Experience working within structured ITSM frameworks (Jira Service Manager or similar)
• Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes
• Exposure to IT automation, scripting, or automated software delivery tools
• Working knowledge of Google workspace / applications
• Minimum Experience: Mid-level