About The Role

Join ZipRecruiter as the IT Operations Manager, where you will lead a team dedicated to empowering the organization through modern technology solutions. You will manage a distributed team of IT Support technicians, optimize onboarding and offboarding processes, and drive innovation across all corporate functions. This role requires a strong technical background, team management experience, and a customer service-oriented attitude.

Lead and manage the IT Support Team to ensure professionalism, adaptability, and continuous improvement in service delivery.
Oversee the end-to-end ticketing system and Jira workspaces to track long-term projects, optimize productivity, and deliver appropriate solutions while consistently meeting SLAs.
Cultivate a growth mentality and eagerness to adapt new technologies and approaches, driving innovation across all corporate functions.
Working knowledge of Google Workspace and Microsoft 365 administration
Experience in IT procurement, vendor management, and contract negotiation
Ability to support and maintain audiovisual (AV) systems and Zoom Rooms
Experience providing technical support remotely and in-person
Windows and macOS expertise - including troubleshooting drivers, conflicts, and resource contention
Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology
Ability to work in our Santa Monica office multiple days a week
Team management experience - objective evaluation, performance management
Minimum of 6 years of experience in a technical support role, 2 years people management
Familiarity with Okta, Active Directory, and user access management
Strong critical thinking approach and the ability to mentor the team in the same direction
Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry
Customer service-oriented with rigorous documentation and problem-solving attitude
Team development experience - identifying competency gaps and addressing through training and mentorship
Networking experience - DNS, wireless networking, home office troubleshooting
Software as a Service administration experience - authentication, license management
Contractor management experience

This is an external listing. JobSpring does not represent or verify the employer. Report this listing