Account Manager (NYC)

Join Vendelux, a high-growth B2B SaaS company, as an Account Manager. In this hybrid onsite role based in NYC, you will manage a complex portfolio of accounts, drive customer success, and contribute to community building. You should have 5+ years of experience in Customer Success or Account Management, be a strong communicator, and thrive in a fast-paced environment.

• Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations.
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time.
• Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship.
• 5+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company
• Highly accountable self-starter who doesn't need to be chased for updates
• Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike
• Comfortable traveling to meet customers in person and building face-to-face relationships
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
• Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
• Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds