Account Success Manager

Join our team as an Account Success Manager, where you will build and maintain relationships with key stakeholders, guide customers through onboarding and adoption, foster knowledge sharing among customers, and create strategic plans for managing client relationships. You will also communicate proven strategies for success, collect and analyze feedback, and contribute to our company culture.

• Construire et maintenir des relations avec les parties prenantes clés pour assurer l'alignement et des résultats réussis.
• Maîtriser le processus d'intégration, en guidant les clients à travers la formation et l'adoption tout en garantissant leur succès.
• Identifier et comprendre les besoins, les défis et les objectifs des clients pour adapter les solutions de manière efficace.
• The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here
• Great team member who contributes to our culture and our business
• 5+ years of experience in a Customer Success, specifically at B2B growth stage startups
• Owned the full client lifecycle, renewals and upsells
• Likes a fast paced environment and is a quick learner
• Takes ownership and demands excellence from themselves and others
• Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds