User Support Operations Manager (Product)

Join Accurx, a fast-growing tech company dedicated to solving healthcare productivity for the NHS. As the User Support Operations Manager, you will be the bridge between frontline support operations and product teams, ensuring smooth product launches and operational excellence. You will manage a team, coordinate cross-functional efforts, and maintain data integrity. This is a manager-level role for a structured project manager with a proven track record in product launches and user support management.

• Ownership of launch readiness and success, providing formal confirmation of readiness for every release across User Support.
• Building and maintaining launch playbooks, setting standard checklists to ensure coordination as launch volume increases.
• Owning post-launch reporting and acting as a key stakeholder in retrospectives, synthesizing what went well and what users struggled with.