User Support Service Manager (Maternity Cover)

Join Accurx, a fast-growing tech company dedicated to solving healthcare productivity for the NHS. As the User Support Service Manager, you will lead a team of support specialists, optimize workflows, and drive customer satisfaction. You will have a direct impact on the quality and consistency of our user experience, helping to establish Accurx as a market leader.

• Implementing strategies to quickly transform customer satisfaction and boost CSAT.
• Automating responses and processes to drastically reduce first-response and incident response times.
• Line managing a team of Support Specialists and Seniors, overseeing their performance and career development.