Manager of IT Operations

Join Turion, a company focused on building the infrastructure for spacecraft design and operation. As the IT Ops Manager, you will lead a team of IT Support Engineers and Sysadmins, manage day-to-day technical needs, and drive process improvement. You will also oversee hardware lifecycle management, manage the help desk function, and coordinate with other departments to align IT Ops work with broader requirements. Additionally, you will have the opportunity to receive equity in the company, comprehensive health insurance, professional development opportunities, a 401(k) plan, generous paid time off, and team building activities.

• Assurer la direction opérationnelle de l'équipe IT Ops, en définissant les normes et en servant de point d'escalade pour les problèmes complexes.
• Diriger une équipe d'ingénieurs de support informatique et d'administrateurs système, en veillant à ce que les besoins techniques quotidiens soient satisfaits avec efficacité, sécurité et conformité.
• Identifier, construire et maintenir l'automatisation des flux de travail informatiques récurrents, tels que l'intégration/désintégration, la provisionnement, le patching, la configuration des points de terminaison.
• Demonstrated ability to balance reactive support workloads with planned project work across a small team
• Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals
• Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes
• Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent)
• Clear, structured communicator; can translate technical issues into business context for leadership
• 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role
• Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics
• Strong working knowledge of Windows and Linux environments
• Experience with workflow automation platforms (Power Platform, n8n, Make, or similar) for building self-service tools and automating business processes
• Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting)
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
• Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations
• Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows
• Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage