Director of Payments & Commerce Platform Operations

Join Roku as the Director of Payments & Commerce Platform Operations. In this high-visibility leadership role, you will own the operating model, governance framework, and operational strategy for Roku's Commerce Platform organization. You will drive execution discipline and operational readiness across a payments and commerce ecosystem that supports global commerce operations. This role requires deep partnership across various teams and stakeholders, and you will lead the TPM organization supporting Commerce Platform initiatives.

• Own the operating model, governance framework, and organizational standards for the Commerce Platform organization, including operating mechanisms, decision-making processes, and governance reviews.
• Lead portfolio governance across strategic initiatives, including portfolio reviews, program prioritization, and resource visibility across the Commerce Platform ecosystem.
• Drive cross-functional accountability across Product, Engineering, Operations, Payments, and Financial Platform, resolving ownership gaps and adjudicating organizational prioritization conflicts.
• Excellent executive communication skills, including experience presenting operational strategy, risks, and performance insights to senior leadership
• PMP, Six Sigma, or equivalent program/process management certification is a plus
• Familiarity with launch readiness, peak-event readiness, and platform resiliency programs is a plus
• 10+ years of experience in operations, technical program management, platform operations, or business operations, including 3+ years in a people leadership or organizational leadership role
• Experience operating in or alongside platform/infrastructure organizations supporting commerce, payments, or financial systems at scale
• Experience standing up or scaling a centralized operations/governance function from the ground up is a plus
• Experience operating within a streaming, media, ad-tech, or consumer platform environment
• Direct experience in payments operations, fintech operations, or financial platform operations such as payment gateways, processors, payouts platforms, or billing systems
• Demonstrated experience with incident and escalation governance, risk management, and operational resiliency practices
• Strong cross-functional leadership skills, with the ability to align Product, Engineering, Payments, Financial Platform, Revenue Operations, and Compliance stakeholders
• Proven track record building and running governance frameworks, operating cadences, and executive reporting mechanisms for a complex, multi-team technical organization
• General working knowledge of vendor management, fraud program operations, and payments analytics, with the ability to lead teams across these functions
• Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent practical experience
• Holistic understanding of the payments ecosystem, including payment methods, processing/acquiring, settlement, payouts, billing/invoicing, chargebacks, fraud and risk operations, and regulatory/compliance considerations