Technical Account Manager

Join Roku's Technical Account Management team, where you'll manage the technical relationship with our advertising publisher partners. Your responsibilities will include overseeing integration health, monitoring metrics, troubleshooting issues, and collaborating with various teams. This role requires strong problem-solving skills, experience in programmatic advertising, and effective communication abilities. Enjoy benefits such as medical, wellness, and financial perks, unlimited paid time off, and work-from-home opportunities.

• Manage the technical relationship with Roku’s advertising business’ publisher relationships, ensuring operational excellence throughout the lifecycle of the partnership.
• Lead the project planning, operational work, and testing related to new integrations across all advertising publisher partners.
• Monitor and define metrics to evaluate the health of integrations with publishers, using data and logs to drive decisions and optimizations.
• This role is requiring a highly motivated problem solver, who can effectively articulate business cases based on operational and analytical data
• Familiarity with reviewing technical documentation and integration specs, such as for oRTB
• Experience with SQL & Analytics Skills
• Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
• 1+ year Video (preferably CTV) experience
• Superset and Excel proficiency. Python, JSON/XML are a strong plus
• Experience on an OTT platform a strong plus
• 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
• Experience in app/SDK coding, log reading, and testing in Postman
• Experience with supply integrations (header bidding, oRTB, etc.)
• Experience diagnosing and troubleshooting front-end issues and network requests
• Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
• Experience with Ad tech and ad tech terminology
• Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)
• Effective relationship management skills with partners