About The Role

Join Roku, a leading streaming platform, as a Technical Operations Manager. In this role, you will lead a team of engineers responsible for monitoring, triaging, and resolving platform issues 24/7. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams. This position requires strong technical knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment.

Lead and develop a team of Technical Operations Engineers across multiple time zones, ensuring effective monitoring, triaging, and resolution of platform issues 24/7.
Oversee the end-to-end incident management process, from initial triage through escalation, stakeholder communication, resolution, and post-mortem.
Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale.
Strong understanding of CDN architecture and capacity planning in a video streaming context
Ability to translate technical issues into clear business impact for non-technical stakeholders
Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
Bachelor's degree or equivalent work experience
Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
2+ years of leading technical teams, including geographically distributed or contractor-based teams
Excellent communication and prioritization skills in a fast-paced, always-on environment
5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
Track record of building or improving automation to reduce manual operational overhead
Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations

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