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Head of Customer Service - Netherlands

Just Eat Takeaway.com · Amsterdam, North Holland, Netherlands

External listingfull-time5 days ago

About The Role

Join Just Eat <Takeaway.com>, a leading global online delivery platform. As the Head of Customer Service Netherlands, you will lead a team of 100 colleagues to deliver exceptional service across the country. You will collaborate with local leadership and central teams to drive excellence and empower your team to develop. This role is based in Amsterdam with a hybrid setup and some travel to the Enschede office.

  • Drive excellence by ensuring high-quality support and compliance with Service Level Agreements (SLAs) across all areas.
  • Lead and empower a large operational team, providing clear direction to help individuals grow and succeed.
  • Analyze and optimize workflows and daily activities to continuously improve the customer experience.

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