About The Role

Join Housecall Pro as an Onboarding Manager, where you'll lead a team of Onboarding Specialists to deliver an exceptional onboarding experience for our service professionals. You'll work closely with senior management to ensure your team is equipped to help new customers successfully integrate into our platform. This remote-first position offers competitive pay, comprehensive healthcare coverage, flexible paid time off, and opportunities for career growth and development.

Lead a team of Onboarding Specialists to deliver an exceptional onboarding experience to service professionals.
Drive key metrics for the Onboarding team, including Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate.
Conduct weekly performance reviews, manage team schedules, and ensure adequate staffing to meet the needs of Pros during the onboarding phase.
Proven track record of meeting and exceeding performance metrics consistently
Bachelor's degree or equivalent experience required
Management experience is a plus
Experience using AI tools to increase quality and efficiency of work
1+ years of experience in Customer support or related field
Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction
Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment
Proactive problem-solving skills with a focus on improving processes and outcomes
Ability to motivate and inspire your team to deliver exceptional service

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