Senior Operations Manager

Join Housecall Pro, a fast-growing technology company, as a Senior Operations Manager. In this role, you will own the strategy and operating model for our small-business financial service offerings, including bookkeeping, payroll, and tax solutions. You will lead a high-performing team, set the vision for scalable, technology-enabled financial services, and partner cross-functionally to align our business solutions with market trends. Enjoy benefits such as healthcare coverage, competitive pay, remote work options, and opportunities for career acceleration and personal development.

• Set the strategic roadmap for business solutions offerings, spanning bookkeeping, payroll, and tax services, to anticipate customer requirements and market shifts.
• Reimagine how diverse financial services are delivered to small businesses by identifying where automation, AI, and specialized tooling can step-change delivery quality.
• Lead, mentor, and grow a high-performing team of financial service professionals, driving the organizational adaptability needed to thrive amid evolving product capabilities.
• Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent work experience
• Experience managing teams of 25+ members, including remote operational structures, with a proven ability to scale and transform multi-disciplinary service capabilities
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• 8+ years leading operations, ideally within a scaling service-division environment focused on bookkeeping, payroll, tax, or unified small-business financial solutions
• Effective cross-functional collaboration skills required to smoothly align complex service workflows with broader product and platform roadmaps
• Track record of serving as a modernizing operations leader who establishes clear strategy within structural ambiguity rather than maintaining legacy procedures
• Broad working understanding of accounting principles, modern payroll compliance, and commercial tax workflows sufficient to guide sound operating process design
• Hands-on experience deploying modern automation or financial orchestration tools within an operational service context
• Experience working with home services professionals, contractors, or similar industry segments
• Strong analytical skills with a focus on cross-functional efficiency and data integrity
• Knowledge of industry best practices in integrated accounting platforms, tax systems, and modern payroll technology
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• CPA, EA, or similar industry-standard professional financial certification is a plus
• Personal resilience to learn from scratch, and successfully thrive in ambiguity