Commercial Renewals Manager

Join Okta as a Commercial Renewals Manager, where you will own the strategy and execution of subscription renewals for our US Corporate customer segment. You will collaborate with Sales, Customer Success, and our Partner ecosystem to secure predictable revenue, mitigate churn, and identify expansion opportunities. Your responsibilities will include managing the renewal lifecycle, driving commercial negotiations, collaborating across account teams, executing commercial contracts, and maintaining forecast accuracy. The ideal candidate will have 3-5 years of experience in SaaS renewals, account management, sales, or a similar customer-facing role.

• Manage all aspects of the subscription renewal process for assigned customer portfolio, ensuring continuous service and protecting recurring revenue.
• Lead pricing strategies and commercial negotiations for a quarterly portfolio of renewals, totaling $4M–$5M+ in ARR.
• Collaborate with Sales, Customer Success, and channel partners to build unified renewal strategies, improve product adoption, and proactively mitigate churn risks.
• The ideal candidate is a strategic, quota-carrying professional who thrives on direct customer negotiations, enjoys navigating complex commercial terms, and is passionate about driving long-term customer value
• Resilience & EQ: High emotional intelligence, with the ability to navigate delicate customer negotiations and collaborate effectively across internal teams
• Education: Bachelor’s degree or equivalent practical business experience
• Negotiation Capability: Proven experience comfortably negotiating complex SaaS subscription agreements, typically in the $80K–$225K+ range
• Cross-Functional Influence: Strong ability to build trust, influence stakeholders, and tactfully close deals with high integrity and autonomy
• Communication & Organization: Excellent written, verbal, and presentation skills, with a proven track record of managing a busy, time-sensitive pipeline
• SaaS Experience: 3–5 years of experience in SaaS renewals, account management, sales, or an equivalent customer-facing, revenue-carrying role
• Tool Proficiency: Experience using Salesforce (or a similar enterprise CRM) to manage pipeline, log activities, and run forecasts