Customer Success Manager

Join Okta, a leading identity and access management company, as a Customer Success Manager. In this role, you will be responsible for driving customer retention and satisfaction, developing strong relationships with C-level executives, and aligning Okta's solutions with our customers' business objectives. You will work closely with cross-functional teams and represent the customer's voice within the company. The ideal candidate will have a strong background in customer success or account management, excellent communication skills, and a passion for delivering exceptional customer experiences.

• Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
• Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction.
• Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
• The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat
• Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team
• Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development
• Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value
• Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred
• Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team
• Are willing to travel up to 25%
• Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar
• Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
• Have 3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product)