Senior Technical Account Manager (Okta Strategic Customers)

Join Okta, a leading identity and access management company, as a Senior Technical Account Manager. In this role, you will serve as the primary technical advisor for some of our largest enterprise customers, helping them maximize their Okta investment and elevate their technical maturity. You will manage complex technical escalations, advocate for customer needs internally, and provide thought leadership and mentorship to your peers. This position offers the opportunity to work from home and includes a comprehensive benefits package.

• Establish and maintain deep, executive-level relationships with customer identity owners and IT leadership, serving as the primary technical point of contact.
• Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.
• Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers as needed.
• Boundary Setting: Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders
• Federation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed)
• Education: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience)
• 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager
• SaaS Ecosystems: Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box)
• Lifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, Okta Workflows, HR-driven provisioning, Active Directory)
• Code Proficiency: Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements
• Okta Architecture: Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures
• Hybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols
• 8+ years of related professional IT experience (or 6+ years with a Master’s degree)
• 3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred
• Executive Presence: Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences
• Certifications: Okta Certified, CISSP, or equivalent certifications are highly preferred