Senior Manager of Customer Success Engineering

Join Postman, a leading API platform, as a Senior Manager of Customer Success Engineering. In this cross-functional leadership role, you will manage Customer Success Engineers in EMEA and APAC, ensuring a focus on high-impact customers and providing coaching and operational discipline for consistent execution. You will work closely with International Sales leadership, drive operational excellence, and partner with Product to turn customer insights into actionable feedback. This position offers unlimited PTO, health care coverage, a monthly meal stipend, wellness and fitness program reimbursement, and career development opportunities.

• Lead and manage the Customer Success Engineering team in EMEA and APAC, ensuring a focus on high-impact customers and providing coaching and operational discipline.
• Collaborate closely with International Sales leadership to prioritize accounts, shape technical engagement strategy, and ensure customer execution is progressing.
• Drive adoption, value acceleration, and measurable customer outcomes across the region, while proactively identifying customer risk and expansion opportunities.
• Strong partnership orientation with Sales leadership and experience operating within enterprise pod-based account models
• 10+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer-facing roles
• Highly proactive leader with strong ownership mentality and bias toward execution
• Demonstrated ability to operate effectively in evolving environments and drive structure, clarity, and measurable execution
• Experience managing globally distributed teams across EMEA and/or APAC
• Proven ability to drive adoption, retention, and customer value outcomes across complex enterprise accounts
• Strong operational leadership skills with experience building scalable processes, execution frameworks, operating cadences, and team accountability models
• Strong coaching, stakeholder management, and executive communication skills
• Technically fluent in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices
• 5+ years leading high-performing post-sales or technical customer teams