Director of Financial Crime Operations

Join GoFundMe as the Director of Financial Crime Operations. In this high-impact leadership role, you will lead the first-line financial crime function, including Transaction Monitoring and EDD & Investigations. You will build and scale operational capabilities to detect, investigate, and escalate higher-risk financial activity across the platform. You will partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership. This role offers a wide range of benefits, including health insurance, wellness reimbursement, and a 401(k) retirement plan with company matching.

• Lead GoFundMe’s first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.
• Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.
• Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.
• 8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields
• Strong operational leadership skills, including workflow design, quality management, metrics, staffing, and escalation management
• Experience leading teams in fintech, payments, banking, marketplace, money movement, or another regulated financial services environment
• Experience working with Product, Data, Engineering, and vendor/tooling teams to improve risk controls and operational effectiveness
• Ability to partner effectively with Compliance while understanding the difference between first-line execution and second-line oversight
• Strong analytical judgment and ability to translate complex risk patterns into clear operational actions
• Experience managing Transaction Monitoring and/or investigations teams
• Excellent written and verbal communication skills, including executive-ready reporting and clear investigative standards
• Comfortable operating in ambiguity and building structure in a fast-moving environment
• Strong alignment with GoFundMe’s core values: impatient to be great, find a way, earn trust every day, fueled by purpose
• Experience with case management systems, transaction monitoring tools, KYC/KYB vendors, device intelligence tools, adverse media tools, or similar risk platforms preferred
• CAMS, CFE, or equivalent credential strongly preferred, but not required if offset by deep experience
• Strong understanding of AML, financial crime typologies, transaction monitoring, customer risk, EDD, and suspicious activity escalation