Manager of IT Operations

Join Sprout Social as the IT Operations Manager, where you'll lead the IT Service Desk team, manage global IT operations, and drive automation and AI-enabled improvements. This hands-on leadership role offers the opportunity to make a significant impact on the organization and grow your career in technology.

• Lead and develop the IT Service Desk team, managing day-to-day operations and driving automation and AI-enabled improvements.
• Own global IT operations execution across multiple office locations, ensuring effective support and technology.
• Serve as project lead on operational IT initiatives, scoping through delivery, distributing work effectively across the team.
• Hands-on experience with MDM platforms and managing hardware lifecycles
• Experience with identity and access management platforms (Okta or similar)
• 5+ years of professional IT experience, including direct people management or team leadership experience
• Working knowledge of network fundamentals, DNS, DHCP, VPN, and basic network troubleshooting
• Experience with Google Workspace administration
• Experience with ITAM software and IT asset management practices
• Demonstrated ability to coach, develop, and manage the performance of a technical team
• Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders
• Familiarity with ITSM platforms and a solid understanding of ITIL principles and frameworks
• The minimum qualifications for this role include:
• Ability to write and maintain clear documentation including SOPs, runbooks, and process guides
• We're looking for an operationally sharp, technically capable people leader who can run a distributed IT operation and improve it at the same time. If you take ownership seriously, lead by developing others, and still love getting hands-on with the build, we'd love to talk
• Familiarity with endpoint security practices, patch management, and operational security hygiene
• Proficiency supporting both Apple and Windows operating systems
• Experience managing IT operations across multiple office locations and time zones
• Scripting and automation ability in PowerShell, Python, or Bash, and a track record of building automations or integrations that reduce manual work
• Comfort working with LLMs and AI tools in a professional setting, and a point of view on applying them to IT operations
• Experience with Jamf and/or Intune
• Experience with Jira Service Management
• Experience partnering with Security/GRC on shared identity, access, and compliance work
• Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs
• We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter