Vice President of Account Management and Ad Operations

Join OpenWeb, a leading digital engagement platform, as the Vice President of Account Management and Ad Operations. In this senior leadership role, you will oversee our Account Management and Ad Operations function for Direct Demand, unifying teams into a centralized post-sale organization responsible for campaign execution, delivery, troubleshooting, client communication, and operational excellence across multiple ad products. You will lead a high-performing team, own the post-sale lifecycle, serve as a senior escalation point for campaign delivery issues, and partner closely with various departments to ensure smooth execution and strong operational alignment. This is a highly impactful role with the opportunity to build scalable processes and improve systems as the demand-side business grows.

• Lead and scale a global Account Management & Ad Operations team supporting OpenWeb’s Direct Demand business across multiple ad products.
• Own the post-sale lifecycle: client asset collection, campaign setup, trafficking, launch, delivery monitoring, troubleshooting, and wrap-up.
• Build, improve, and document processes, workflows, and systems to support a growing Direct Demand business.
• Calm, solutions-oriented leadership style with a positive, steady approach to problem-solving
• Experience managing and developing teams
• Strong process orientation: you enjoy building structure, documenting workflows, and improving how teams operate
• Based in NYC and able to work from our SoHo office 3x per week (Tuesdays, Wednesdays & Thursdays)
• Solid technical understanding of how digital ad campaigns are set up, launched, tracked, and reported (1st and 3rd party systems)
• Proven experience in post-sale functions (Account Management, Ad Operations, Client Services, or similar)
• Cross-functional mindset with experience partnering with Sales, Product, Engineering, and Finance
• Strong client-facing presence: executive communication, presentations, and difficult conversations
• Ability to troubleshoot delivery, performance, and technical issues across multiple stakeholders
• 10+ years of experience in digital advertising, ad tech, or publisher environments