Customer Success Manager

Join OpenUp, a mental health platform dedicated to promoting well-being. As a Customer Success Manager, you'll start as an Implementation Consultant for six months before transitioning to a CS Consultant role. You'll oversee customer accounts, conduct quarterly business reviews, build relationships with stakeholders, provide actionable insights, collaborate with teams, and take full ownership of customer accounts. Benefits include hardware for comfortable work, daily healthy vegetarian lunch, and free access to mindfulness courses and psychologists. Fluency in English and Dutch is required, along with 2+ years of experience in HR, sales, customer service/success, or a related role.

• Oversee the health and growth of customer accounts, focusing on long-term success and expansion.
• Conduct Quarterly Business Reviews (QBRs), providing insights into ROI and aiding clients in developing business cases for extending their contracts.
• Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations.
• Fluent English and Dutch language skills are a must-have
• You're a dynamic Customer Success Manager, passionate about promoting mental well-being and building enduring customer relationships
• 2+ years' experience in either HR, Sales, Customer Service/Success or related role
• Strong project management and organizational skills
• Prior experience in a fast-paced, growth-oriented company is a plus
• Interest - and experience - in leveraging AI to be effective and efficient in your work
• Skilled in engaging with and influencing stakeholders at various levels
• Background in mental health advocacy or related fields is an ideal
• Ability to understand and leveraging customer success metrics and engagement indicators
• Ability to handle multiple projects and priorities in a dynamic environment
• High positive energy with exceptional communication and interpersonal skills