IT Services Technician

Join our dynamic IT team as an IT Services Technician (Level 1). In this role, you will provide first-line technical support for hardware, software, and network-related issues, assist with onboarding new employees, and maintain IT knowledge base articles. This position requires strong communication and customer service skills, a basic understanding of Windows and macOS operating systems, and the ability to work after hours. Benefits include comprehensive health insurance, flexible vacation, and a 401(k) plan.

• Provide first-line technical support for hardware, software, and network-related issues, troubleshooting and resolving basic IT issues.
• Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.
• Assist with onboarding new employees, including setting up workstations and accounts, and adhere to company IT policies and procedures.
• The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service
• Strong communication and customer service skills to assist non-technical users effectively
• High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
• CompTIA A+, Network+, or similar certifications are a plus but not required
• Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
• 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• Ability work after hours and graveyard shifts
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools
• Basic knowledge of Active Directory and user account management
• Willingness to learn and adapt to new technologies and processes
• Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates