Content Designer

Join Justworks, a company dedicated to supporting small and medium-sized businesses. As a Content Designer, you will play a crucial role in crafting engaging and effective content that enhances the overall user experience. You will work closely with cross-functional partners, maintain and improve the internal knowledge base, and support content operations. This position offers a range of benefits, including paid volunteer work, parental leave, and extensive learning and development opportunities.

• Maintenir et améliorer la santé de notre base de connaissances interne en identifiant le contenu obsolète, dupliqué ou incomplet.
• Collaborer avec des experts en la matière et des contributeurs pour créer, éditer et publier une documentation de haute qualité.
• Utiliser des données, des retours d'expérience et des audits de contenu pour identifier les opportunités d'amélioration continue.
• You care deeply about creating knowledge that people can trust
• You're energized by organizing information, improving documentation, and making it easier for others to find the answers they need
• You enjoy bringing order to complexity
• You understand that great knowledge doesn't happen by accident. It requires thoughtful structure, strong editorial practices, and ongoing stewardship
• You're comfortable collaborating with contributors across the business, coaching them through content creation, and helping improve the systems and processes that support high-quality documentation
• Content operations
• Content modeling or structured content
• Taxonomy or metadata
• Experience supporting content governance, publishing workflows, or documentation processes
• Knowledge management systems
• Comfortable managing multiple content initiatives while balancing quality and speed
• Technical documentation
• 3+ years of experience in content design, technical writing, content operations, knowledge management, documentation, or a related field
• Strong writing, editing, and organizational skills
• Experience editing or managing documentation created by multiple contributors
• Experience working with content management systems, documentation platforms, or knowledge bases
• Familiarity with one or more of the following:
• Interest in improving how structured knowledge supports search, automation, and AI-enabled experiences
• Continuous improvement — You're naturally curious and regularly identify opportunities to improve documentation, authoring workflows, and content organization
• Organization and attention to detail — You enjoy organizing complex information and have a strong eye for consistency, clarity, and accuracy
• Success in this role is anchored in the following competencies:
• Content stewardship — You take ownership of content quality and proactively improve the health of the knowledge base over time
• Content operations mindset — You understand that great content depends on effective workflows, contributor support, and repeatable processes
• Collaboration — You build trusted relationships with subject matter experts and cross-functional partners, helping them create better knowledge together