Customer Support Specialist (Benefits)

Join Justworks, a fast-paced and rewarding startup dedicated to helping small businesses manage their benefits and perks with ease. As a Customer Support Specialist, you will take ownership of customer benefits issues, become a subject matter expert in our benefits tools, and provide exceptional support to our customers. You will also have the opportunity to contribute to internal discussions regarding product enhancements and work with cross-functional teams to improve our services.

• Prendre en charge les problèmes de prestations des clients de A à Z, y compris les questions liées à l'assurance maladie, dentaire, vision, retraite, etc.
• Devenir un expert en matière de prestations et de l'outil de Justworks, en fournissant des conseils et des solutions créatives aux clients.
• Gérer une file d'attente de problèmes ouverts pour fournir des solutions en temps opportun et efficaces.
• You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment
• You treat others with care and empathy, and assume the best intentions in others
• You have the willingness to lean into a challenge and affect change
• You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms
• You are focused on and committed to helping people
• You love to solve problems and figure out how and why things work
• You are a customer fanatic with a proven track record of going above and beyond for your customers
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
• Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
• Spanish language capability, or other second language at business conversation level, a plus
• A track record of operating in a time-sensitive or deadline-driven environment
• Experience with Zendesk, JIRA, Talkdesk or related tools
• Curiosity and an aptitude for learning new things and understanding how and why things work
• Excellent at time management, organization, and prioritizing tasks
• Certified Employee Benefits Specialist (CEBS) and/or CBP (certified benefits professional)
• 4-6 years of work experience in a customer/client-facing role (required)
• 1 year of experience working with benefits concepts and practices (required)