Customer Support Specialist (Payments)

Join Justworks, a fast-paced and rewarding company dedicated to helping small businesses run their operations with confidence. As a Customer Support Specialist in the Payments team, you will be the go-to resource for our customers' payroll and tax concerns, providing them with expert guidance and support. You will also have the opportunity to contribute to internal discussions regarding product enhancements and collaborate with cross-functional teams to improve our services.

• Assumer la responsabilité des aspects clés de la paie et des mouvements d'argent de nos clients, y compris les paiements, les programmes d'allégement fiscal, les dépôts de fin d'année, le traitement ACH, la facturation et les demandes de paiements supplémentaires.
• Expliquer des concepts compliqués et des questions de conformité liés aux tâches de paie en termes simples et conviviaux pour nos clients, en leur fournissant à la fois une éducation sur le produit et sur le sujet.
• Collaborer avec notre équipe de rétention pour partager des informations et coordonner les efforts pour retenir les clients à risque.
• You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers
• You treat others with care and empathy, and assume the best intentions in others
• You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms
• You love to solve problems and figure out how and why things work
• You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment
• You have the willingness to lean into a challenge and affect change
• 6+ years minimum professional experience in customer service or client-facing role - preferably in B2B SaaS environment or B2B contact center
• Preferred Payroll industry certification(s): Certified Payroll Professional (CPP) or Fundamentals of Payroll Certification (FPC)
• Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
• A track record of operating in a time sensitive or deadline driven environment
• Excellent at time management, organization, and prioritizing tasks
• Spanish language capability, or other second language at business conversation level, a plus
• 1 year of experience working with payroll concepts and practices
• Experience with Zendesk, JIRA, Talkdesk, Google Suite, Microsoft Office or related tools
• Curiosity and an aptitude for learning new things and understanding how and why things work
• Prior experience in PEO, payroll, or HR industries a plus
• Acute attention to detail