Legal Tech and Operations Manager

Join Justworks as a Legal Tech and Operations Manager, where you will transform the Legal function's operations as the company scales. You will design and implement systems, workflows, and knowledge infrastructure to increase efficiency and scalability. This role requires deep technical and AI fluency, legal operations skills, and a builder's mindset. You will work closely with Legal leadership, drive cross-functional projects, and continuously improve the operating infrastructure of a modern legal function.

• Transforming the Legal function's operations by designing and implementing systems, workflows, and knowledge infrastructure.
• Driving cross-functional projects from idea to durable production workflow, including stakeholder engagement, training, change management, and coordination.
• Building and continuously improving the operating infrastructure of a modern legal function, including matter intake and triage, knowledge management, spend tracking and forecasting.
• Initiative and Motivation — you identify what needs to be done and do it before being asked. You read the workflow inventory, participate in team meetings, watch where bottlenecks are happening, and bring forward proposals with a recommendation and a measurement plan
• Builder's Mindset — when you see a manual, repetitive process, your first instinct is to map it, decompose it, and rebuild it as a system. You ship prototypes, not slide decks about prototypes
• Teamwork and Communication — putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, and clear written updates that people actually want to read
• Judgment and Risk Awareness — you understand that in Legal, the wrong AI output may not just be a bug, but a potential risk. You design for human review where it matters, escalation paths that work, and measurement that includes a guardrail metric, not just a productivity metric
• As a Legal Tech & Operations Manager, how results are achieved is paramount for your success and ultimately for our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
• Technical and AI Fluency — you are deeply comfortable with AI tools and stay on the leading edge of what's possible. You can pick up a new tool quickly, write effective prompts and playbooks, evaluate model outputs critically, and reason about how systems integrate (APIs, MCP servers, webhooks, integrations between platforms). You translate emerging technologies into practical, scalable, well-governed solutions that improve how legal work gets done
• Strong project management skills, with the ability to run multiple workstreams in parallel, with cross-functional stakeholders, on overlapping timelines
• Exceptional fluency with AI tools and a demonstrated habit of staying on the leading edge of the space — including hands-on experience with frontier AI assistants and agents (e.g., Claude, ChatGPT, Gemini, NotebookLM), prompt engineering, building custom AI workflows or projects, and configuring AI tools against structured playbooks and knowledge bases
• Strong technical instincts and the ability to reason about how systems connect — including APIs, integrations, automations, MCP servers, and the trade-offs between point solutions and platform approaches; you do not need to be an engineer, but you should be able to hold your own in a scoping conversation with one
• 5+ years of professional experience in legal operations, legal technology, program or project management within a legal or compliance function, or a comparable operations and build role in a fast-moving company
• Excellent written communication skills, with the ability to produce playbooks, project documentation, leadership updates, and clear summaries of complex work
• Strong sense of ownership, with a focus on results and outcomes; ability to proactively remove obstacles, and willingness to go above and beyond to chase down loose ends that lead to outstanding results
• Demonstrated track record of designing and shipping workflow automation or AI-enabled tooling that moved a measurable business metric, such as cycle time, throughput, cost-to-serve, or capacity
• High judgment around confidentiality, privilege, and risk; unquestionable professional ethics, trustworthiness, and commitment to excellence
• Direct experience with one or more of the following is highly preferred: contract lifecycle management, entity management platforms, e-billing or matter management, privacy operations (DSR, DPIA), or compliance calendar tooling
• Experience supporting an international legal function or a multi-entity organization
• Background in HR tech, fintech, PEO or EOR, or another regulated B2B environment
• Light scripting ability (Python, SQL, or similar) for data pulls, prototyping, and integrations is a meaningful plus but not required