Senior Content Designer

Join Justworks, a company dedicated to supporting small and medium-sized businesses. As a Senior Content Designer, you will play a crucial role in crafting engaging and effective content that enhances the overall user experience. You will design structured content, transform complex operational processes, and collaborate with cross-functional teams to improve knowledge systems. This position offers a range of benefits, including paid volunteer work, parental leave, and extensive learning and development opportunities.

• Design structured content that supports consistent, reusable knowledge across internal systems.
• Transform complex operational processes into clear content models, workflows, templates, and reusable documentation.
• Collaborate with cross-functional teams to understand how knowledge supports their work and improve how information is created, maintained, and delivered.
• You have a passion for knowledge: how it's structured, organized, and maintained
• You're curious about how people find information, where content breaks down, and how thoughtful design can make knowledge easier to create, maintain, and use
• You also enjoy solving complex operational problems through content
• You ask thoughtful questions, navigate ambiguity well, and balance user needs with operational realities
• While you enjoy designing systems, you're equally happy rolling up your sleeves to improve the details that make those systems successful
• You're comfortable working with stakeholders across the business to understand how knowledge supports their work
• Interest in how structured content supports search, automation, AI retrieval, and scalable knowledge systems
• Experience designing structured or modular content within content management systems, documentation platforms, or knowledge bases
• Strong analytical and systems-thinking skills
• Documentation systems
• Content modeling
• Experience improving content consistency through reusable patterns, templates, or governance practices
• 5+ years of experience in content design, content strategy, information architecture, knowledge design, technical writing, or a related discipline
• Content governance
• Knowledge management systems
• Familiarity with one or more of the following:
• Taxonomy and controlled vocabularies
• Experience collaborating with cross-functional partners to define requirements and deliver content solutions for complex operational or product experiences
• Collaboration — You build strong partnerships with cross-functional teams, helping translate business needs into thoughtful content solutions
• Curiosity and problem solving — You enjoy exploring unfamiliar domains, asking questions, and using experimentation to understand complex operational problems
• Structured content design — You're comfortable designing reusable content models, templates, and documentation that scale beyond individual articles
• Craft excellence — You care deeply about clarity, consistency, and usability, balancing strategic thinking with careful attention to detail
• Success in this role is anchored in the following competencies:
• Systems thinking — You recognize patterns across content and workflows and understand how individual content decisions affect larger systems