IT Support Engineer

Join Radar Healthcare as an IT Support Engineer, where you will provide hands-on technical support to colleagues across the organization. You will diagnose and resolve hardware, software, network, access, and application issues, support onboarding and offboarding processes, maintain accurate records of tickets and resolutions, and contribute to infrastructure and service improvement projects. You will also promote good IT practices and support the implementation and maintenance of cybersecurity controls.

• Provide first and second-line technical support to colleagues across the organization, responding to incidents and service requests in a timely, professional, and customer-focused way.
• Diagnose and resolve hardware, software, network, access, and application issues, escalating complex matters appropriately and keeping users informed throughout.
• Support onboarding, role changes, and offboarding by setting up accounts, permissions, devices, and access in line with internal processes and security requirements.
• Proven experience in IT support role, Service Desk, Helpdesk
• Microsoft 365 admin centres (Intune, Defender, Entra, Exchange, SharePoint, Teams)
• Networking fundamentals
• Ability to work independently and manage multiple priorities
• Excellent troubleshooting and communication skills
• Experience with device provisioning tools (e.g. Autopilot)
• Understanding Access controls policies and cybersecurity best practices
• Familiarity with service desk platforms (e.g. Freshworks, Jira, Dynamics, ServiceNow)
• Experience with cloud platforms (Azure, AWS)
• Experience with patch management tools and processes
• Knowledge of compliance frameworks (e.g. GDPR, Cyber Essentials, ISO 27001)
• Microsoft certifications (MD-102, MS102, AZ-104)
• ITIL Foundation certification or working knowledge of ITIL principles
• MS-900 or equivalent qualifications for Microsoft 365 Cloud Apps
• We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us
• We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!