Concierge Customer Service Agent

Join our team as a Concierge Customer Service Agent! In this role, you will deliver exceptional, personalized service to our most valued customers, anticipate their needs, address complex requests, and build long-term relationships to ensure satisfaction. You will guide customers post-sale, provide expert advice, and proactively resolve issues. Additionally, you will manage finance contracts, track orders, perform data entry duties, and resolve cases initiated by clients. This position is based in Miami (Wynwood) and requires strong problem-solving skills, attention to detail, relationship building abilities, and proficiency with Microsoft Suite and CRM systems.

• Fournir un service client exceptionnel et personnalisé, anticiper les besoins des clients et résoudre les problèmes de manière proactive.
• Établir et maintenir des relations à long terme avec les clients, en écoutant attentivement leurs besoins et en répondant à leurs préoccupations.
• Gérer avec précision les contrats financiers, identifier les opportunités d'offrir des produits et services supplémentaires.
• Problem-solving: Strong critical thinking skills and the ability to address customer issues effectively
• Strong negotiation skills, especially in high-stakes or delicate situations
• Knowledge of CRM systems, preferably Salesforce
• Attention to Detail: High level of attention to detail, ensuring all customer inquiries are handled with precision and care
• Relationship Building: Ability to establish and maintain long-term relationships with high-value clients
• Proficiency with Microsoft Suite
• Experience: Proven experience in customer service, client retention, sales, and/or client-facing roles, ideally in a high-end or luxury environment
• Contact Center ( Omni channel ) Experience
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive conversations with diplomacy
• Proficiency with Collaboration Tools and platforms such as Microsoft Teams and Slack
• Adaptability: Ability to manage multiple tasks simultaneously and adapt to changing customer needs in a fast-paced environment