Account Manager, Commercial

Join Braze, a leading customer engagement platform, as an Account Manager. In this role, you will be the commercial owner of a portfolio of growth customers, ensuring they maximize value through the use of our technology. You will have the opportunity to work with leading brands and expand your knowledge of multi-channel consumer engagement, mobile marketing automation, APIs, and analytics. The ideal candidate will have at least 3 years of experience in SaaS sales, with a focus on email, analytics, CRM, marketing automation, and/or content marketing solutions.

• Own the commercial relationship with a portfolio of Braze’s growth customers, ensuring they maximize value through the use of our technology.
• Proactively analyze customer product usage and identify growth opportunities, leading to upsell and renewals targets.
• Collaborate with cross-department teams, including Success, Sales, Product, Legal, and Marketing, to drive feature adoption and enhance customer experience.