Senior AI Success Manager

Join Braze, a leading customer engagement platform, as a Senior AI Success Manager. In this critical role, you will collaborate with various teams to drive customer success, oversee the design and execution of Braze use cases, and contribute to product development. You will also conduct analysis of results and build compelling presentations to communicate customer insights. This position offers competitive compensation, comprehensive benefits, and the opportunity to make a real impact in a fast-paced, supportive environment.

• Support the Principal AI Success Manager in building meaningful relationships across customers' organizations and driving the success of AI use cases.
• Work closely with the Braze sales team to drive renewals and upsell opportunities, and develop a deep understanding of customers' business context.
• Conduct analyses and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting.