About The Role

Join Braze, a leading customer engagement platform, as a Support Engagement Lead. In this role, you will deliver a premium support service experience to a designated group of named customers, acting as their main point of technical support interaction and technical advocate. You will work closely with the Customer Success and Recurring Services teams to ensure excellent customer experience and internal alignment. The ideal candidate has 3-6 years of client-facing experience in a SaaS company, strong analytical skills, and a passion for helping customers.

Assumer la responsabilité ultime des besoins techniques et des demandes de votre client nommé concernant l'intégration de la plateforme, la performance et le dépannage.
Agir en tant que principal point de contact et conseiller de confiance pour le client chez Braze pour toutes les questions techniques.
Collaborer avec les équipes de réussite client et de services récurrents, en prenant un rôle de leader sur les escalades techniques et les demandes pour garantir une excellente expérience client.

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