About The Role

Join Braze, a leading customer engagement platform, as a Technical Account Manager. In this role, you will own the ongoing technical relationship with customers, drive value and adoption of Braze's product, and serve as a trusted technical advisor. You will manage a portfolio of named accounts, typically in the Enterprise and Strategic classification, and help customers achieve their business goals through technical initiatives.

Establish and maintain ongoing technical relationships with customers, serving as a trusted technical advisor and driving value, retention, and adoption of Braze’s product.
Collaborate closely with the Customer Success Team to own the technical relationship for assigned accounts, helping to drive technical adoption and continued technical maturity.
Facilitate conversations regarding customers’ desired use cases, conducting discovery, and recommending solutions based on their unique needs and architecture.

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