Customer Service Agent (French Speaker)

Join Sezzle, a rapidly growing company in the fintech industry, as a Customer Service Agent. In this role, you will provide exceptional support to our customers, troubleshoot issues, and advocate for their needs. You will have the opportunity to work in a dynamic environment with abundant prospects for career advancement.

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to consumers.
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call.
• Act as an advocate for customers, report and act on observed areas for improvement in the product or processes.
• We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ
• Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle
• With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful
• Excellent communication and interpersonal skills
• Zendesk, LiveAgent or Jira experience is a plus
• Fluent in written and spoken English
• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Proven success in a fast-paced support environment
• 3+ years of customer support experience
• Displays a passion for what you do while upholding personal and corporate integrity
• Bachelor’s degree or an equivalent combination of education and experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
• Excitement to learn new technologies and help customers succeed
• Fluent in written and spoken French
• Driven to dig into the details of a system or process to solve customer problems
• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
• You earn trust - you listen attentively, speak candidly, and treat others respectfully
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed