About The Role

Join our fast-paced tech startup as a Customer Success Manager. In this role, you will build meaningful relationships with our clients, analyze their performance based on data, and collaborate with cross-functional teams to optimize revenue opportunities. You will have the opportunity to make a significant impact on our CS department and the company's success.

Establish and maintain strong relationships with clients, acting as the primary point of contact and ensuring their needs are met.
Analyze customer performance data to identify areas for improvement and work collaboratively with clients to implement strategies that drive success.
Proactively communicate the value of our products and services, addressing any concerns or risks to minimize churn and maximize customer satisfaction.
We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success!
Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
Excellent verbal and written communication skills
High level of competency working with data to drive business focus and decision making
Independent problem-solving skills and adaptivity to change
2+ years of customer success experience in a B2B Automotive SaaS company
Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
Strong work ethic and high energy levels
Ability to build and implement follow-up processes
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
Experience working with CRM systems

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