Account Manager (Customer Success)

Join Vetcove, a rapidly growing startup in the veterinary industry. As an Account Manager, you will be the main point of contact for client communication and oversight, acting as a long-term strategic advisor. You will collaborate with cross-functional teams, manage projects, analyze account performance, and work with product and engineering on client feedback. You will also onboard new acquisition clinics and nurture corporate relationships. Benefits include an open vacation policy, stock options, medical, dental, and vision insurance, and 401K matching.

• Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity.
• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts.
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders.
• Bachelor's Degree
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
• Excellent time and process management skills
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
• Experience in developing and presenting data analyses and partner business reviews
• 4+ years in account management
• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
• Experience in developing client facing reports with actionable insights and recommendations