Customer Support Manager

Join our team as a Customer Support Manager, where you will lead a team of support associates, optimize processes, and ensure an exceptional customer experience. You will act as the "Voice of CX," partner with leadership, and work cross-functionally to enhance our platform. This role offers an open vacation policy, stock options, and comprehensive benefits.

• Act as the “Voice of CX", raising key needs during planning and partnering with Leadership to understand business processes.
• Manage a team of support associates, providing training, onboarding, and measuring performance to ensure high-quality customer support.
• Work cross-functionally to provide engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements.
• A strong desire to learn and help our customers succeed
• You have worked within multichannel support operations (chat, email, phone)
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Knowledge of intercom or similar ticketing systems
• 1+ years of management experience
• Excellent written and verbal communication skills
• Tech/start-up work experience is a plus but not required
• Ability to adapt quickly and manage many concurrent responsibilities
• Patience and compassion when handling difficult situations
• 3+ years of experience in customer experience