Manager of Client Onboarding and Implementation

Join Vetcove as the Manager of Client Onboarding and Implementation. In this role, you will lead the strategy and execution of end-to-end onboarding for veterinary clinics, manage and mentor a team of Onboarding Specialists, and serve as the point of contact for clinic partnerships during implementation. You will also drive cross-functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale.

• Lead the strategy and execution of end-to-end onboarding for veterinary clinics across the platform, ensuring a seamless and consultative onboarding experience.
• Manage and mentor a team of Onboarding Specialists, setting the standard for client delivery and driving accountability.
• Serve as the point of contact for clinic partnerships during implementation, driving cross-functional alignment with product, engineering, strategy, and support.
• Bachelor's degree
• Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements
• Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders
• Proven experience leading and developing high-performing teams in a fast-paced environment
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role
• Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks
• Willingness to travel to client sites as needed (up to 10–15%)
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required