Customer Success Manager — First CSM at Ed.ai

Join <Ed.ai>, an AI pedagogical assistant transforming teachers' daily work. As the first Customer Success Manager, you will structure customer experience, drive adoption, and grow partner institutions. You will be the post-signature reference point for teachers and institutions, managing everything from support tickets to strategic account stewardship. This role offers a unique opportunity to co-build your AI teammate and make a significant impact in the education sector.

• Structurer l'expérience client, conduire l'adoption et développer les institutions partenaires au fil du temps.
• Gérer le support pour les enseignants et les institutions en France et aux États-Unis, en triant, résolvant et suivant les tickets.
• Établir des relations de confiance avec la direction des écoles, les responsables des technologies éducatives et les équipes pédagogiques.

## Must have

• 3–5 years in Customer Success, Support, or Account Management in a SaaS environment.
• Excellent French and English writing.
• Autonomy, rigor, service mindset, ability to prioritize under pressure.
• Comfort with Pylon, CRM, Notion, Slack, and basic data literacy to read usage indicators.
• Genuine appetite for field work: school visits, teacher training, industry events.
• Strong curiosity for generative AI — eager to understand how Ed works and to help shape it (no technical background required).

## Nice to have

• EdTech experience or familiarity with the education ecosystem (Éducation nationale, regional authorities, local governments).
• Early-stage or scale-up experience where you’ve built a function from scratch.
• Teaching or training background.
• Exposure to the US market.