Creative Operations Manager

Join our team as a Creative Operations Manager, where you will play a crucial role in building and managing the day-to-day operations of our creative function. This hands-on role involves project management, workflow visibility, deadline tracking, and process improvement. You will work closely with various internal teams to ensure creative work is properly scoped, assigned, tracked, reviewed, and delivered. The ideal candidate is organized, proactive, and comfortable working in a fast-paced environment.

• Gérer le système opérationnel quotidien de la fonction créative, y compris la gestion de projet quotidienne de la file d'attente créative.
• Travailler en étroite collaboration avec le directeur de la conception, les services clients, les médias et d'autres équipes internes pour s'assurer que le travail créatif est correctement défini, assigné, suivi, examiné et livré.
• Identifier les goulets d'étranglement, les problèmes récurrents et les lacunes dans le processus, puis recommander des améliorations pratiques.
• The ideal candidate is organized, proactive, calm under pressure and comfortable working in a fast-paced environment where priorities can shift quickly
• You should be able to manage the details of daily production, while also identifying opportunities to make the overall workflow more efficient, transparent, and scalable
• Experience with paid media, digital advertising, programmatic display, social ads
• Ability to stay calm, organized and solutions-oriented under pressure
• Experience supporting political, advocacy, public affairs, issue-based or other fast-turn campaign work a plus
• Comfort managing both day-to-day project details and broader process improvements
• Experience working with designers, creative leads, account/client service teams, media teams and external vendors
• Excellent communication skills, with the ability to give clear status updates and surface risks early
• Experience with project management tools such as Asana or similar platforms
• Strong attention to detail and a high level of accountability
• Strong understanding of creative production processes, including intake, briefing, production, review, revisions, delivery and file handoff
• 4+ years of experience in managing creative operations and workflows, creative project management, production management, agency operations or a similar role at a fast-paced agency, media, campaign, performance marketing or client service environment
• Experience building creative operations processes in a growing or evolving function a plus
• Experience managing creative workflows with remote, offshore or vendor-based design teams a plus
• Familiarity with Adobe Creative Cloud workflows, source-file management and digital asset organization